Awards for Elen's Castle Hotel

Green Tourism Silver Award

A Green Tourism award shows that a business has been independently assessed and certified, so you can choose the greenest option with confidence. Businesses which meet Green Tourism standards receive a Bronze, Silver, or Gold award based on their level of sustainability. Green Tourism is validated by ICRT on behalf of VisitEngland, VisitWales, VisitScotland and Northern Ireland Tourism. Additional information on this certification scheme can be found here.

Additional information on this classification scheme is available here.

Food Standards Hygiene (Very Good)

The Food Standards Agency works closely with Local Authorities enforcement officers to ensure that food and feed law is applied across the entire food chain. After a thorough inspection from the local enforcement officers, businesses offering and/or dealing with food are awarded a rating ranging from 1 to 5, 5 being the highest standard. Gravesham will only promote 4 and 5 rated businesses on their tourism website so visitors can be reassured that hygiene standards are met.

Additional information on this classification scheme is available here.

Self-assessed Accessibility Information

Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people.  Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.

Self-Assessed Accessibility Details

Parking

  • Surface of the car park and pathway leading to entrance is
    • YesGravel
  • YesDrop-off point for guests outside entrance

Public Areas

  • Level access (no steps/thresholds) or access by ramp or lift to:
    • YesLounge
    • YesBar
  • YesGood contrast between the floor and wall
  • YesClear surfaces such as glass doors have contrast markings
  • YesBaby changing facilities
  • YesGuest information available in large print (14pt and over)

Bedrooms

  • YesBedroom furniture can be re-arranged if requested by guest
  • YesBedroom with non-allergenic bedding available
  • Bathrooms available with:
    • YesSeparate shower unit
    • YesBath with shower
    • YesBath
  • YesBath with support handrails available

Entrance

  • YesSteps to the main entrance
    • 2
      Number of steps to entrance
  • YesEntrance well lit
  • YesBell at main entrance

Dining

  • YesLevel access (no steps/thresholds) or access by ramp or lift
  • YesGood contrast between the floor and walls
  • YesMenus available in large print (14pt and over)
  • Meals for guests with special dietary requirements can be provided:
    • YesSugar free (diabetic)
    • YesGluten free (coeliac)
    • YesLactose free (dairy free)
    • YesVegetarian
    • YesVegan

General

  • YesProprietors/staff available 24-hours
  • YesEmergency evacuation procedures for guests with disabilities
  • YesStaff have had disability awareness training