Awards for St George's Hotel

AA 4 Star Hotel

Star ratings, from one to five, show the standard of quality for hotels, guest accommodation and self catering.

Additional information on this classification scheme is available here.

AA 1 Rosette

Rosettes are awarded annually to AA inspected restaurants for the quality of their food. Most star-rated hotels have their own restaurants and we also inspect these. Not all restaurants receive an AA award, but will generally serve enjoyable food of a reasonable standard.

Additional information on this classification scheme is available here.

Self-assessed Accessibility Information

Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people.  Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.

Self-Assessed Accessibility Details

Parking

  • YesDesignated parking for guests with disabilities
    • YesWithin 50 metres approx. of entrance
  • Surface of the car park and pathway leading to entrance is
    • YesSolid ie tarmac / concrete etc
  • YesDrop-off point for guests outside entrance
  • Route from the parking area to the entrance:
    • YesHas a ramp

Dining

  • YesLevel access (no steps/thresholds) or access by ramp or lift
  • YesGood contrast between the floor and walls
  • YesMenus available in large print (14pt and over)
  • Meals for guests with special dietary requirements can be provided:
    • YesSugar free (diabetic)
    • YesGluten free (coeliac)
    • YesLactose free (dairy free)
    • YesLow potassium
    • YesLow sodium
    • YesNut free
    • YesAdditive free
    • YesOrganic
    • YesVegetarian
    • YesVegan

General

  • YesProprietors/staff available 24-hours
  • YesEmergency evacuation procedures for guests with disabilities
  • YesStaff have had disability awareness training

Public Areas

  • Level access (no steps/thresholds) or access by ramp or lift to:
    • YesPublic toilet
    • YesOne or more bedrooms
    • YesLounge
    • YesBar
  • YesGood contrast between the floor and wall
  • YesLift equipped with verbal floor announcements
  • YesLift equipped with raised floor numbers or braille numbers or letters
  • YesClear surfaces such as glass doors have contrast markings
  • YesBaby changing facilities

Bedrooms

  • YesBedroom furniture can be re-arranged if requested by guest
  • YesBedroom with non-allergenic bedding available
  • Bathrooms available with:
    • YesSeparate shower unit
    • YesBath with shower
    • YesBath
    • YesWet room
  • YesBath with support handrails available
  • YesWCs with handrails available
  • YesBathroom with emergency call system available
  • YesBedrooms available with emergency call systems such as vibrating pads (if fire alarm is activated)
  • YesBedrooms available with en suite bathrooms suitable for guests who use a wheelchair
  • YesBedrooms available with separate, private or shared bathrooms suitable for guests who use a wheelchair
  • YesBathrooms available that have been specially adapted for wheelchair users

Notes

  • The following access arrangements are now in place: YOUR ARRIVAL We will greet you at your vehicle outside the main entrance of the hotel. We do have a drop off point available directly outside our hotel on the promenade or directly outside our main entrance for coaches and cars. We will carry your luggage from your vehicle to your room [locating your luggage at a point specified by the guest]. We will park your vehicle for you [at request] on one of our car parking facilities. We have three car parking area's which can accommodate 36 to 40 vehicles Maximum, inclusive of two blue badge holder parking bays, located either side of our main front entrance. Other car parking options are: Parking On the Promenade - blue badge holders are free. Non blue badge holders are required to pay at the road side meter as follows: Summer period [1st May-30th Sept] £3 for over 4 hours or £2 for up to 4 hours Winter period [1st Oct-30th April] £1.50 for over 4 hours or £1 for up to 1 hour The parking meter is located directly outside the hotel [on the promenade] Our main hotel car park is located at the rear of the building. Unfortunately, there is no access in to the hotel from the main car park, therefore a walk of between 60 and 90 metres to our main entrance in necessary MAIN ENTRANCE/RECEPTION FACILITIES We will assist a guest in accessing the hotel, either via a special wheelchair platform lift located at our front entrance or via steps at our main front entrance. The platform lift This equipment works between ground level outside to ground floor level inside, and has a total weight limit [inc: equipment] of 36 stone. Due to health & safety requirements, Guests are NOT allowed to self operate or travel on this platform lift whilst positioned on any type of electronic wheelchair or scooter however, a member of staff will be pleased to assist you in changing over to a manual wheelchair [provided by the hotel] to bring you up on the lift then your electronic equipment will be brought up separately where you can be assisted back on to your equipment if required. We have a hearing loop system at our reception desk for those hard of hearing. We will customise your check-in procedure in order to make a special needs guest as comfortable as possible. Receptionist staff are available between 7am and 11pm. Should assistance be required out of these hours, the night-porter will attend to your needs. It is a necessary procedure for our check-in staff/receptionist to take specific details of all special needs guests. These details are necessary so that they can be logged and monitored on a daily basis, for emergency evacuation procedures and assistance required in an evacuation occurrence until such time as the guest departs. These details include the following information: 1} Guest name 2} Location of guest [room number] 3} Name of carer + room number of carer [if applicable] 4} Assistance required in an emergency evacuation 5} Arrival + departure dates 6} Basic details of special needs. YOUR ACCOMODATION We will assist you in accessing your allocated room [via a lift]. The lift car is 1000mmx1000mm square and the doors open 800mm wide. We have three bedrooms within the hotel, which are special needs compliant, one of which has a full disabled wet room. All are fitted with low level switches for lights, low level sinks, high toilets, emergency cords, low access baths and double beds. Within the specially adapted bedrooms & bathrooms, we have various emergency facilities: 1} Emergency pull cord alarm systems - within bedroom+ bathroom the alarm activates at reception and assistance is sent immediately. 2} For guests hard of hearing, we have vibrating pillow pads which activate if the fire alarm rings,[these have to be requested from reception if required]. 3} The fire alarm sensors are also sounders. For hard of hearing guests the sensor/sounders within these bedrooms also flash [red] when activated. All bedroom floors and room numbers are clearly displayed as the guest leaves the lift. All bedroom corridor doors are a minimum of 750mm wide to allow access for wheelchairs and other special needs equipment. Guide Dogs ONLY are permitted in to the hotel however, we do not provide a ‘free run' area whereby the dog can exercise A Telephone is available in each room. Depending on your room, some have two phones. There is also an available broadband data point for free access to the internet. Should you need assistance with this facility, the receptionist will arrange a ‘room visit'. Certain bedrooms on each floor are only accessible via a couple of steps. If you cannot use steps you should make the receptionist aware of this during your check-in procedure. PUBLIC AREAS We have one passenger lift which allows access to all four bedroom levels. The lift has been fitted with an automatic self levelling device when stopping at each level, it has also been fitted with a speech facility which informs the guest which level the lift is on and when the doors are opening and closing, plus, the floor select buttons have raised brail codes. The hotel has a fully adapted special needs [unisex] compliant toilet facility, located on ground floor. The doors to access this facility are a minimum of 750mm wide to allow access for wheelchairs or other special needs equipment. The hotel has an internal stairlift for use if a guest needs to access our Wedgewood, Histories or Cadw rooms either for restaurant or conference use. The stairlift weight limit is 18 stone. A member of staff will always be on hand to assist in the use of this equipment. With the exception of our Wedgewood, Histories or Cadw room Conference or restaurant facilities, the remainder of the ground floor is on one level and all doors are a minimum of 750mm wide. None of our conference rooms or restaurants have t