Awards for The Vale Resort

AA 4 Star Hotel

Star ratings, from one to five, show the standard of quality for hotels, guest accommodation and self catering.

Additional information on this classification scheme is available here.

AA 1 Rosette

Rosettes are awarded annually to AA inspected restaurants for the quality of their food. Most star-rated hotels have their own restaurants and we also inspect these. Not all restaurants receive an AA award, but will generally serve enjoyable food of a reasonable standard.

Additional information on this classification scheme is available here.

Visit Wales Gold Award

Achieving a very high level in outstanding quality, exceptional comfort, unfailing hospitality.

Additional information on this classification scheme is available here.

Self-assessed Accessibility Information

Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people.  Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.

Self-Assessed Accessibility Details

Parking

  • YesDesignated parking for guests with disabilities
    • YesWithin 50 metres approx. of entrance
  • YesDrop-off point for guests outside entrance
  • Route from the parking area to the entrance:
    • YesIs flat (i.e. without steps)

Bedrooms

  • YesBedroom furniture can be re-arranged if requested by guest
  • YesBedroom with non-allergenic bedding available
  • YesBedroom without fitted carpets available
  • Bathrooms available with:
    • YesSeparate shower unit
    • YesBath with shower
    • YesBath
  • YesSeparate shower unit with support handrails available
  • YesSeparate shower unit with fixed shower seat or shower chair available
  • YesBath with support handrails available
  • YesWCs with handrails available
  • YesBathroom with emergency call system available

Notes

  • All facilites accessible from carpark via gentle downward slope. Automatic entrance doors throughout resort - all accessed via flat paved surfaces. With exception of Spikes Bar (located in Golf Club), all floors are level with a range of tiled/carpeted/wooden flooring. Accessible unisex toilets with baby-changing facilities available in all public areas. Adapted bedrooms situated on ground-floor, with interconnecting facilities. Corridors are flat with tiled/wooden/carpeted surfaces and good lighting. A talking lift available for access to all floors. All rooms have telephones, cordless kettles and large remote-control televisions. Assistance dogs welcome and 24 hour room service is available.

Dining

  • Meals for guests with special dietary requirements can be provided:
    • YesVegetarian
    • YesVegan

General

  • YesProprietors/staff available 24-hours
  • YesEmergency evacuation procedures for guests with disabilities
  • YesStaff have had disability awareness training