Awards for The Metropole Hotel

AA 4 Star Hotel

Star ratings, from one to five, show the standard of quality for hotels, guest accommodation and self catering.

Additional information on this classification scheme is available here.

AA 1 Rosette

Rosettes are awarded annually to AA inspected restaurants for the quality of their food. Most star-rated hotels have their own restaurants and we also inspect these. Not all restaurants receive an AA award, but will generally serve enjoyable food of a reasonable standard.

Additional information on this classification scheme is available here.

TripAdvisor Certificate of Excellence

The Certificate of Excellence is awarded to qualifying accommodations, attractions and restaurants listed on TripAdvisor that maintain a high overall user rating and a high volume of recent and quality reviews.

Additional information on this classification scheme is available here.

Self-assessed Accessibility Information

Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people.  Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.

Self-Assessed Accessibility Details

Parking

  • YesDesignated parking for guests with disabilities
    • YesWithin 50 metres approx. of entrance
  • YesDrop-off point for guests outside entrance
  • Route from the parking area to the entrance:
    • YesIs flat (i.e. without steps)

Bedrooms

  • YesBedroom furniture can be re-arranged if requested by guest
  • YesSeparate shower unit with support handrails available
  • YesSeparate shower unit with fixed shower seat or shower chair available
  • YesBath with support handrails available
  • YesWCs with handrails available

Notes

  • On Arrival at The MetropoleOur Car Park is at the rear of the Hotel accessed off Beaufort Road. The Car Park is flat and level Four Disabled Bays are available by a side entrance to the hotel There is an Automatic Door from the Car Park into the Hotel. A lift will take you from car park level to the main body of the Hotel. Lift width 1100 mm You may park at the front entrance of the hotel to drop off luggage or passengers A porterage service is available for help with luggage If arriving by train we can order a taxi for guests with advance notice Checking InOnce inside the hotel there is access to reception on ground floor with no steps or ramps The reception desk may be too high for those in a wheel chair, if this is the case an alternative table is provided We do not have a hearing loop at reception The Ground FloorMost of the ground floor is on one level, including the bar, reception, lounges, dining room and most meeting rooms The bar may be too high for those in a wheel chair, if this is the case a waiter service will be offered Lounges and corridors on the ground floor are well lit with good colour contrast Both the ground floor and the David Spencer Suite have toilet facilities for those with specific needs. Bedrooms3 lifts runs to all floors. The lifts do not have audio but it do have raised buttons. Only one lift is suitable for wheelchair users and this does service all floors. Lift width 900mm A banister runs all the way up the stairs to each floor on the right hand side of the stairs Corridors have good colour contrast and are well lit Bedrooms are on 4 floors. These floors do contain stairs to some rooms therefore please make clear at the time of your reservation that you would require level access to your bedroom. Bedroom lighting is of different light levels Non-feather or synthetic pillows are available on request A raised toilet seat is available upon request Bathroom Stools are available upon request for use in a shower The fire alarm is audio only h owever systems have been put in place to ensure the safe exit of all guests in the case of an emergency. If you have any concerns on this issue our Duty Manager will be pleased to talk to you about these procedures. There are two fully accessible bedrooms near the main lift with en-suite facilities for wheelchair users. The Dining RoomMost diets can be catered for by prior arrangement A table near the door in the dining room can be arranged for easy access Chairs are non fixed in the dining room Chairs with arms are available in the dining room on request. A large print menu is available on request. Other InformationThe hotel has one wheel chair, and with prior notice, can obtain a further wheelchair to be on site Guide dogs are welcome Reception is manned 24 hours a day Room service is available to any guests wishing to have meals in their rooms The hotel has no signs or literature in Braille The leisure complex is currently only accessible via 5 steps. TrainingAll Directors, Managers, Head of Department and many front of House staff attended a training Course entitled, 'Getting it Right! Providing a service of equality.' The course aims were to: Increase general awareness by exploring the attitudes and behaviour that impact on societys perceptions of disabled people. Give a deeper understanding of the barriers that prevent disabled people from receiving a service of equality Improve communication skills thereby enhancing customer care. Raise awareness of the Disability Discrimination Act 1995 and in particular the duties imposed on service providers. Metropole Hotel. 13.10.2006.

Dining

  • Meals for guests with special dietary requirements can be provided:
    • YesVegan

General

  • YesProprietors/staff available 24-hours
  • YesEmergency evacuation procedures for guests with disabilities
  • YesStaff have had disability awareness training