Harbourlight Guesthouse

Notes

Disability Access Statement Harbourlight Guesthouse Enquiring and making a booking at Harbourlight • Different forms of communication are offered i.e. email, phone and face to face enquiries and bookings taken • At time of booking any special requests/requirements may be discussed with guest • Clear, precise information given over phone, often repeating back to guests to check understanding, time given for possible questions • Post or electronic mail confirmation always sent to save any misunderstanding Identifying/finding premises • Brightly painted exterior and large sign • Well lit porch and sign at night Approaching the premises • Well maintained uncluttered front porch • Contrasting colour/wide entrance door • Front door bell indicated Parking • Valet parking and porter service offered Entering Premises • Non-slip entrance mat secured to floor • Induction given to all guests in lounge e.g. directions to dining room, bar, times given for breakfast etc. Dietary requirements discussed. Travel brochures signposted and easily accessible in lounge • Notice board • Service bell • Signs on doors denoting dining room, bar, lounge • Wheelchair/pushchair space available on ground floor • Bags carried to room • Guests taken to room Inside Premises • Wide stair wells with grab rails • Fire exits pointed out to all guests • Uncluttered exit routes • Large exit signs • Contrasting colour scheme in corridors • Dado rail in corridors • Uncluttered corridors • Well lit corridors • Double glazing throughout, windows with simplified openings and safety feature • Well lit rooms • Plenty of natural light Staff Awareness • Staff help guests with luggage/doors/wheelchairs/pushchairs etc • Staff take time to listen and repeat to gain and check mutual understanding • Staff will assist with phone calls, reading maps, giving directions, local information etc